FAQ
Shipping
Do you ship overseas?
- Yes, we currently ship only to the US. We do not offer international shipping at this time, but you can email us for more information about shipping requirements.
How long will it take to get my order?
- Most customers can expect to receive their supplies within 2 to 7 days. Orders that require prescription approval or personalization may take longer to ship.
How much is shipping?
- Orders over $59 ship free! All other orders ship for a flat rate of $5.99
What happens if my package gets lost?
- If your package is lost during shipping, please contact us via service@robotime.com immediately so we can investigate the issue and work on a resolution. We may ask you to provide additional information or file a claim with the carrier. Please note that all items purchased from mewoof.com are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Payments
Why is my credit card not working?
- If you’re having trouble with your credit card, make sure the billing address matches the address on file with your credit card and/or bank. Enter the name and credit card number exactly the way you see it on the card. Before you place your order, add the CVV, a 3-digit code found on the back of your card.
What information do I need to check out?
- Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!
What forms of payment do you accept?
- We accept Visa, MasterCard, American Express, Discover, Diners Club, Maestro and PayPal.
Promotion
I received a promotion code. How do I apply it?
- Applying a promotion code is simple! At Checkout, simply type the code into the box that says “Promo Code.” Then, click the button that says “Apply.”
Return
How do I request a return or replacement?
- Our return policy is simple and worry-free: If you're not 100% unconditionally satisfied with your pet supplies, you can return them within 30 days of purchase. If you would like to request a return or replacement, please Email us with your order number.
What is the status of my refund?
- Depending on your banking institution, your refund will be credited back to your original payment method(s) in 3 to 5 business days.
Support
How do I contact customer service?
You can email service@mewoofun.com, and we'll get right back to you with a response.
What's your Privacy Policy?
- Your privacy is very important to us. Read our Privacy Policy for more details.