Do you ship overseas?
- Yes, we ship to the US only. We do not currently ship internationally, but send our email for requisites.
How long will it take to get my order?
- Most customers can expect to receive their supplies within 2 to 7 days. Orders that require prescription approval or personalization may take longer to ship.
How much is shipping?
- Orders over $49 ship free! All other orders ship for a flat rate of $5.
What happens if my package gets lost?
- All items purchased from mewoof.com are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Why is my credit card not working?
- If you’re having trouble with your credit card, make sure the billing address matches the address on file with your credit card and/or bank. Enter the name and credit card number exactly the way you see it on the card. Before you place your order, add the CVV, a 3-digit code found on the back of your card.
What information do I need to check out?
- Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!
What forms of payment do you accept?
- We accept Visa, MasterCard, American Express, Discover, Diners Club, Maestro and PayPal.
I received a promotion code. How do I apply it?
- Applying a promotion code is simple! At Checkout, simply type the code into the box that says “Promo Code.” Then, click the button that says “Apply.”
How do I request a return or replacement?
- Our return policy is simple and worry-free: If you're not 100% unconditionally satisfied with your pet supplies, you can return them within 30 days of purchase. If you would like to request a return or replacement, please Email us with your order number.
What is the status of my refund?
- Depending on your banking institution, your refund will be credited back to your original payment method(s) in 3 to 5 business days.
How do I contact customer service?
- You can email [email protected], and we'll get right back to you with a response.